The legal stuff,
straight and clear.

By accessing or using SafeVoice ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization.

SafeVoice is provided by LiCorp ("we," "our," or "us"). These Terms constitute a legally binding agreement between you and LiCorp governing your use of the Platform.

You may use SafeVoice only if you:

• Are at least 18 years old (or the age of majority in your jurisdiction)
• Have the authority to bind your organization to these Terms
• Are not located in a country subject to applicable trade sanctions
• Will comply with all applicable laws and regulations

Organizations create admin accounts for staff members. As an account holder:

• You are responsible for all activity under your account
• You must maintain accurate contact information
• You must keep your login credentials secure
• You must notify us immediately of unauthorized use
• You may invite or remove team members as your role permits

Individuals using SafeVoice to send messages ("Reporters") do so without creating accounts or providing personal information. By using the Platform as a Reporter:

• You acknowledge that your messages are permanent and cannot be deleted
• You are solely responsible for the content you send
• You understand that your anonymous ID is the only way to access your conversation
• You acknowledge that if you lose your anonymous ID, the conversation cannot be recovered
• You agree not to use the Platform to make threats, commit fraud, or violate law

SafeVoice has no message deletion functionality. This is a deliberate architectural choice.

Once a message is sent:

• It cannot be deleted by the sender, any admin, or SafeVoice staff
• It cannot be edited or altered in any way
• It remains permanently in the platform's database
• It is accessible to authorized admins of the receiving organization

Subscription Plans

SafeVoice offers paid subscription plans as described on our Pricing page. Fees are billed in advance on a monthly basis.

Payment Processing

Payments are processed securely by Paystack. SafeVoice does not store credit card information.

Grace Period & Suspension

If payment fails:

• A 3-day grace period begins with daily email notifications
• After 3 days without payment, the organization is automatically suspended
• Suspended organizations cannot access the admin portal

Organizations may cancel their subscription at any time from the admin portal. Upon cancellation:

• Access continues until the end of the current billing period
• No partial refunds are provided
• All messages and data remain stored (no deletion occurs automatically)

You retain all rights to content you send through SafeVoice. By sending content, you grant us a license to store, transmit, and display it solely for the purpose of operating the Platform.

You represent and warrant that:

• You own or have necessary rights to the content you send
• Your content does not violate any law or third-party rights
• Your content is not defamatory, harassing, or threatening

You may not use SafeVoice to:

• Violate any applicable law or regulation
• Make threats of violence or harm
• Harass, abuse, or intimidate others
• Send spam or unsolicited commercial messages
• Impersonate any person or entity
• Interfere with the platform's operation
• Attempt to circumvent anonymity or identify reporters
• Use the platform for fraudulent purposes

We may suspend or terminate access to SafeVoice:

• For violation of these Terms
• If required by law or regulatory authority
• To protect the safety, security, or integrity of the platform
• For non-payment after the grace period

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

To the fullest extent permitted by law, we disclaim all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• That the platform will be uninterrupted, secure, or error-free
• That the platform will meet your specific requirements

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LICORP BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS THE PLATFORM

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless LiCorp, its affiliates, and employees from any claims, damages, losses, liabilities, and expenses arising out of:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any law or third-party rights
• Content you send through the Platform

Informal Resolution: Before filing any claim, you agree to contact us at legal@safevoice.co and attempt to resolve the dispute informally for 30 days.

Arbitration: If informal resolution fails, any dispute shall be resolved by binding arbitration in accordance with the rules of the Lagos Court of Arbitration.

Class Action Waiver: You agree to resolve disputes on an individual basis and waive the right to participate in class actions.

These Terms shall be governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of laws principles.

We may modify these Terms at any time. If we make material changes, we will notify organizations via email and update the "Last updated" date at the top of these Terms.

Your continued use of SafeVoice after changes constitutes acceptance of the revised Terms.